FAQ
Who Can Apply for an Account or a Card
Any business can apply for an account with us and for CorporatePay Prepaid MasterCard® Expense Cards for its employees. There is no credit check on the company or the employees. Each cardholder does need to be over 18, and we will need to be able to confirm the identity of the company and its employees.
How to Apply for an Account
Please contact us using one of the methods listed here. We will then discuss the simple account opening procedures with you. Once the account is open applying for employee cards is as easy as filling out a single web form.
How to Activate your Card / How to obtain your Card PIN
Once you have your CorporatePay Prepaid MasterCard, please sign the signature strip immediately and call us (click here for our contact details). You will be asked for your 16 digit card number and 6 digit pass code which was sent to you when you applied for the card. Your card will then be activated and you will be provided with your card PIN. You must activate your card before you will be able to use it
How to Load or Top Up your Card
The company will first need to transfer the funds that it wishes to put on the cards in one transaction into our client bank account (the client bank account is held by Newcastle Building Society at Barclays Bank in trust for our clients). Once the funds have cleared they will be made available within our system to the account administrator to assign to employee cards as they wish. Funds can also be reclaimed back from cards as needed.Our bank details will be provided to the company administrator at account opening.
Please ensure you quote your CorporatePay account number as the reference when transferring any funds to prevent delays.
This number is also provided to you when you open an account.
If you are a cardholder and require funds to be added to your card please contact your company administrator.
How to Use Your Card
You can use your CorporatePay Prepaid MasterCard worldwide at over 32 million retails outlets which display the MasterCard Acceptance Mark, as well as over the telephone and online, as long as you have sufficient funds on your card. Cash can be accessed 24/7 at over 1 million ATMs wherever cardholders see the MasterCard Acceptance Mark.Limits apply to the amount you can withdraw from an ATM and to the amount of spend and the number of transactions you can perform for your protection. For more information on these limits please contact your company administrator.
If you have any problems using your CorporatePay Prepaid MasterCard please first check you have sufficient funds available. If you still have a problem please contact us (click here for our contact details).
Account Balance and Transactions
You can check your balance and transactions in a number of ways:
— By logging onto our website. Please click on the login link from the home page.
— You can use our SMS text service from your registered mobile
telephone:
Text CARD BAL to 60777 to find out your balance
Text CARD TRX to 60777 to list your last four transactions
— You can also find out your balance by calling us.
Security
Our systems are very secure, but you should always treat your CorporatePay Prepaid
MasterCard like cash. Don’t share your PIN or
pass code with anyone. If you lose your card cancel it immediately and we can
send you a new one.
If you have ordered your card and have not received it, no one else can use it until it is activated. Your money is
safe.
Lost & Stolen Cards
If your CorporatePay Prepaid MasterCard is lost or stolen please contact us immediately.
You or the company administrator can log in and report your card lost or stolen online, or you can call us.
You can also text CARD STOP STOLEN or CARD STOP LOST to 60777 from your registered mobile to stop your card.
Disputed or Unrecognised transactions
If you believe that any transactions posted to your CorporatePay Prepaid MasterCard
have not been authorised by you please contact us immediately. If we have not
already done so, we will take steps to cancel your card and investigate the matter.
We will require you to complete a form and agree to cooperate with any investigation.
Expiry & Account Closure
Your CorporatePay Prepaid MasterCard will expire after 3 years. Close to that time
we will contact you about a replacement card.
If you are a company administrator and want to close a card before it expires please pull back any unused funds available on the card
and then contact us to close the card. If you wish to close your account and all the cards in it please contact us.
What are the Fees
Please refer to the fees section of our terms and conditions.
Charges for managing the account and providing the service will be agreed with the company when the account is opened.
Please contact us for further details.
Contact Us
If you have any more questions about your CorporatePay Prepaid MasterCard please contact us. Click here for contact details.
